FAQ’s

Account Related

To shop at PREMANGDECORS.COM do I have to register? If yes, why?

You need to register at PREMANGDECORS.COM so that we can enhance your shopping experience every time you visit us. You will get exclusive coupons and deals  and we keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.

How do I register myself?

You can register yourself by clicking on this Registration Link by entering all the required details or you can register using your social id’s. Once registered, you can enjoy regular updates and services from PREMANGDECORS.COM .

Do I need to give my email ID and mobile number for registration?

Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

Is my personal information secure at PREMANGDECORS.COM?

Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

Do I need to pay for registration?

It is absolutely free and you only pay for your purchases.

For how long is my registration valid?

Once registered, you can come back to us anytime you want.

I forgot my password, what do I do?

Simply generate a new password by clicking on “Forgot Password” option at My Account page. An email with link to generate a new password will be sent to your registered email Id.

If I need to update my account information, what steps do I follow?

Login in to PREMENGDECORS.COM, click on “My Account” and update information under your profile.

 

 

 

Order Related:

I am based out of India and I want to place an order with a delivery address in India. Is it possible?

We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners.

Which category products do you sell online?

PREMANGDECORS.COM is online store for all kind of décors items primarily focusing on “Car Decors” and “Home Decors” from our own brand (Preamang Decors or PD ) and some reputed partner brands.

Can I change the shipping address of the order?

Login in to PREMANGDECORS.COM, click on “My Account” and select the order where you wish to update the shipping address. Update address by clicking on “change address” button.

I have placed an order but it’s not appearing in the ‘My Account' section. Why is that so?

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account' section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

How do I add more products to my order?

Unfortunately you can’t do that but you can always place a new order and we will be happy to deliver the same to you.

How can I use a voucher in the ‘My Account’ section to place an order?

Add product/s to your cart and proceed to check out, and enter voucher code in apply coupon section.

Is there a limit to the quantity that I can order?

We do not want to restrict you from shopping at your favourite online decors store and thus there are no restrictions on quantity that you can order.

How do I apply the refund voucher provided to me?

Add product/s to your cart and proceed to check out, and enter voucher code in apply coupon section.

My order is placed. What happens next?

You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step.

What do I sometime see price variations on same product? What is the PREMANGDECORS.COM pricing policy?

There are a number of factors that determine a product's price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in brand's price shall be reflected on our website as and when fresh stocks are purchased. Thus you may see certain products may be available at different prices at the same time. For our own PREMANGDECORS brand we keep on adding stocks to bestsellers and thus you may see price variations on the same product within a short span of time.

 

PREMANGDECORS.COM reserves the rights to change prices at its sole discretion.

 

Payment Related:

What payment methods are accepted at PREMANGDECORS.COM?

We accept Master/Visa credit cards and all major Debit Cards .You can also pay using PAYTM wallet . We also have an option of net banking .

Why is tax being charged?

Tax is levied on the sale of any commodity, which here represents Value Added Tax (VAT) or Central Sales Tax (CST). This tax is collected and deposited by PREMANGDECORS.COM to the relevant government authorities.

Is it safe to shop online using my debit/credit card?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited and no order placed, no need to panic at all!

Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.

If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.

Cancellation Related:

Can I cancel an order?

Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to PREMANGDECORS.COM, click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button.

Why was my order cancelled by PREMANGDECORS.COM?

Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.

Can I cancel a partial order?

Yes, you may cancel a partial order within 24 hours from the time of placing the order. To cancel partial orders contact our customer care team and they will assist you with same.

 

Shipping Related

Do you deliver out of India?

At present we are deliver in India only.

What happens if I am not available when you deliver the merchandise?

For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.

Can I book an order for delivery to more than one address?

Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.

What are the shipping charges and/or are there any additional charges?

We make free delivery subject to minimum order value as per our Shipping Policy.

How can I track my order?

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

What is the stipulated delivery time for an order?

Depending upon your location delivery may take 3 to 5 working days after the order is dispatched from our warehouse.

 

Promotional Vouchers:

What is the validity of a promotional voucher?

These vouchers are limited-time promotions and their validity will be specified accordingly.

Can I use this voucher on all items?

It is not applicable on the purchase of sale items and cannot be combined with other promotions/offers.

What are the terms and condition of this voucher?

The terms and conditions will vary with promotions/offers and will be specified during the promotion campaign.

Where do I apply the promotional voucher?

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

Can I club two vouchers?

Yes some promotional vouchers can be clubbed but not all.

Return /Exchange /Refund

How do I return the product/s?

You can return an item online at PREMANGDECORS.COM by following the below steps.

  • Log in to the 'My Account' section at PREMANGDECORS.COM
  • Select the product that needs to be returned
  • Follow the steps and fill in the required information to complete the process.

How do I exchange the product/s?

You can exchange an item online at PREMANGDECORS.COM by following the below steps.

  • Log in to the 'My Account' section at PREMANGDECORS.COM
  • Select the product that needs to be exchanged
  • Follow the steps and fill in the required information to complete the process.

When will my exchange item be shipped?

Exchange items are shipped within 24 hours after the item returned has passed quality checks.

What should I do if my order is received in a damaged condition?

We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at support@PREMANGDECORS.com.

What should I do if I receive a different item from the one that I have ordered?

We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at support@PREMANGDECORS.com.

Why do I need to self-ship?

In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department.

Will I receive a voucher/s in case of self-shipped product/s?

For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

Where do I need to self-ship my products?

Shipping Address for self-ship product/s:-

Singhkaur Traders,

C-502,Arvind  Appt.

Plot no 9 , Sec 19B

Dwarka, New Delhi -110075

My return request was initiated but the reverse pick-up has not yet been done. What should I do?

Normally it takes 3 to 4 working days for a reverse pick but in case no courier partner has contacted you please feel free to contact our customer care at  support@PREMANGDECORS.com

I ordered the same product in more than one quantity. How do I do a partial return?

Please contact us at support@PREMANGDECORS.com and our team member will help you.

What are the refund options available to me?

You can choose to get your refund in the following ways:

  • Cash refund via bank transfer into your account for all COD orders
  • Money back to the paid account/ credit card for all online orders.
  • A Coupon Code of the refund value in your PREMANGDECORS.COM account, which can be redeemed against any purchase.

 

How do I get in touch with PREMANGDECORS.COM?

Please contact us at info@PREMANGDECORS.com

What are the Customer Care working hours?

We work 10 am to 7 pm Monday to Saturday.

I want to sell my products on PREMANGDECORS.com. Whom do I get in touch with?

Write to us on sales@PREMANGDECORS.com and we will assist you further.

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